Make sure all your personal information is correct and precise so we can resolve your inquiry or issue as fast as possible.

For any technical support inquiries please be sure to specify the SYUUONE product and model that you need help with.

In case you qualify for a replacement, please note we do not ship out any replacements to P.O. boxes

We work very hard to make our customers happy and try to answer all our inquiries within 12-24 hrs; on some occasions it could take longer so please allow 1-2 business days so we can get back to you at the email you provided.

If you are contacting us over a defective product please be sure to attach a picture of the defective product as well as proof of purchase to expedite your RMA.